Privacy Policy

1. Introduction

Tickfold Atelier ("we", "us", "the workshop") is committed to handling your personal data with care. This policy explains what data we collect, why we collect it, how it is used, and your rights in relation to it. It applies to all personal data submitted through our website at tickfoldeasd.world or provided during the course of making an appointment or arranging a service.

This policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have questions about how we handle your data, contact us at [email protected].

2. Data We Collect

Information you provide directly

• Full name
• Email address
• Phone number (optional)
• Message content submitted through the contact form
• Watch details (brand, reference, serial number) provided for service assessment

Information collected automatically

• Browser type and version
• IP address (anonymised where possible)
• Pages visited and time spent (via analytics cookies, if consented)
• Referring website

Legal basis for processing

We process your data on the basis of: (a) your consent when you submit the contact form; (b) our legitimate interest in responding to enquiries about workshop services; and (c) the performance of a service contract once work is agreed.

Retention

Contact form data is retained for up to 24 months. Service records (including watch details, timing results, and parts lists) are retained for 5 years from the date of service handover for warranty and reference purposes.

3. How We Use Your Data

• To respond to enquiries submitted through the contact form
• To arrange and confirm workshop appointments
• To produce written assessments, service records, and collection inventory documents
• To follow up on service coverage within the 12-month labour coverage period
• To conduct the six-month follow-up consultation included in the Collection Assessment service
• To improve our website based on anonymised usage data (analytics cookies only)

We do not use your personal data for unsolicited marketing communications. We do not sell, rent, or share your data with third parties for their own marketing purposes.

4. Data Sharing

Your data is not shared with third parties except in the following limited circumstances:

• Analytics providers: Anonymised usage data may be shared with Google Analytics if you have consented to analytics cookies.
• Hosting providers: Our website is hosted on servers operated by our web hosting provider. They process data only on our instructions and under confidentiality obligations.
• Legal compliance: We may disclose data if required to do so by Malaysian law or a competent authority.

Watch inventory data compiled as part of the Collection Assessment is not shared outside the atelier under any circumstances, except where you explicitly request otherwise in writing.

5. Data Protection Measures

• Website traffic is encrypted using HTTPS/TLS
• Workshop records are stored in a password-protected system accessible only to atelier staff
• Physical job files are kept in a secured filing system on the workshop premises
• Access to personal data is restricted to those who need it to carry out their duties
• In the event of a data breach affecting your personal data, we will notify you and the relevant authority as required by Malaysian law

6. Cookies

This website uses cookies to function and, with your consent, to understand how it is used. Cookie types include:

• Essential cookies: Required for the site to operate. Cannot be disabled.
• Analytics cookies: Used to understand page visits and user behaviour. Only set with your consent.
• Preference cookies: Used to remember your cookie consent choice.

For full details, see our Cookie Policy.

7. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for processing at any time (without affecting the lawfulness of prior processing)
• Request deletion of your data, subject to any legal obligations we have to retain it
• Object to processing carried out on the basis of legitimate interest
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external websites for reference purposes. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any external site you visit.

9. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page with a revised "Last updated" date. If changes are material, we will make reasonable efforts to notify clients who have an active service record with us.

11. Contact

Data controller: Tickfold Atelier

Address: 32 Jalan Gasing, 46000 Petaling Jaya, Selangor, Malaysia

Email: [email protected]

Phone: +60 3 7492 6318